People Are the Key to Our Success
As a service company, we are only as good as our people. We are focused on continually strengthening our team, ensuring that we have the capabilities across our organization to consistently deliver on our Customer Promise. Our people, and the service excellence they provide, are key competitive differentiators.
Achieving High Employee Satisfaction
The results of a recent employee satisfaction survey reflect G&K’s commitment to its people and work environment. In an independently conducted analysis, our workforce ranked us well above average in 22 of 24 categories for all U.S. employees. Among the findings, employees expressed a high level of trust and confidence in G&K’s management. We are proud of these results. Additionally, our Canadian organization has been voted one of the Best Employers in Canada for eleven consecutive years.
Supporting Leadership Excellence
As part of our effort to retain talented employees, we have an ongoing internal promotion goal of 85 percent. Additionally, in 2012, G&K took a significant leap forward in our employee development programs. We established a broad, strategic discipline around our human capital and created our Center for Leadership Excellence. Through the center, we aim to identify and cultivate high-potential leaders, and leverage feedback and insights across our business.
Our human capital plan focuses on enhancing critical talent pools, with particular attention to diversity in leadership and college recruiting. A forum of G&K leaders, managers and board members identified opportunities to increase diversity in our business and created a concrete roadmap to develop more diversity in our leadership.
G&K also is piloting several community college recruiting programs and plans to offer entry-level management training to promising candidates.
Engaging a Diverse Workforce
Nearly 40 percent of G&K’s employees speak English as a second language. G&K is an equal opportunity employer. We respect cultural differences, provide training instruction in multiple languages and hire translators when needed.
G&K’s Diversity Policy: Our commitment is to cultivate a diverse, respectful and inclusive environment where employees are able to reach their full potential and drive business results. Diversity at G&K Services is viewed holistically and goes beyond race and gender. It also recognizes and embraces the value of education, experience and background, as well as different ways of thinking and work styles.
Training for Success
A trained, engaged and aligned workforce is able to deliver superior service and achieve business results. G&K is making investments on many fronts. We offer innovative training and learning solutions designed to complement employees’ learning styles and develop their potential – from comprehensive new-hire training to job-specific training, online training and leadership development. We also offer technical training for sales and service employees using live and distance learning formats.
At G&K, we are committed to cultivating a diverse, respectful and inclusive environment where all employees are able to reach their full potential and help drive business results.
Employment Equity Policy
G&K Services Canada Inc. is an equal opportunity employer and is committed to its continuance in keeping with this Employment Equity Policy:
The purpose of this Act is to achieve equality in the workplace so that no person shall be discriminated against or denied employment opportunities or benefits on the basis of any prohibited ground as defined by applicable Human Rights legislation including: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, record of offences, marital status, family status, gender identity, gender expression and disability. Also, in the fulfillment of that goal, it has as its objective to correct the conditions of disadvantage in employment experienced by women, aboriginal peoples, persons with disabilities and members of visible minorities by giving effect to the principle that employment equity means more than treating persons in the same way but also requires special measures and the accommodation of differences.
All Directors, Managers and Supervisors will be responsible for ensuring that the policy is adhered to at all times and that their knowledge and understanding is communicated to their employees.
G&K works to provide equal employment opportunities regardless of race, sex, age, religious orientation, marital status, citizenship status, national origin, physical/mental disabilities or any other classification protected by applicable law. G&K believes that diverse ideas, skills and experience complement each other and continually improve our ability to develop and to serve our customers. Questions regarding Equal Employment Opportunities (U.S.) or Employment Equity Opportunities (Canada) can be directed to a human resources manager or director.
Individual Treatment Policy
G&K Services is committed to providing equal employment opportunities to all employees and applicants and maintaining a working environment free of discrimination, harassment, and offensive behavior of any kind.
Company expectations are that all employees treat each other with dignity, respect, and courtesy. Consistent with our obligation under laws prohibiting discrimination and harassment in employment, it is G&K Services’ policy that all forms of harassment and discrimination against persons based on race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, record of offences, marital status, family status, gender identity, gender expression and disability are unacceptable and will not be permitted. Any employee found to have acted in violation of this policy shall be subjected to appropriate disciplinary action up to and including termination.
G&K managers are responsible for enforcing and complying with anti- discrimination and anti-harassment laws that include, but not limited to:
Charter of Rights and Freedom Act
Canadian Human Rights Acts
Employment Equity Act
G&K Services is committed to protecting qualified individuals from discrimination in any aspect of employment. Employment decisions will be based on the ability of an individual to perform the essential functions of the job, and will provide a reasonable accommodation toan employee or applicant with a disability.
Diversity can only flourish in an environment where every employee and applicant is treated with fairness, dignity, and respect. This policy is consistent with that thought and intended to support G&K’s philosophy of “putting people first.”